Life of the Cell Phone

So I was talking to a friend of mine, he had this touch screen that wasn’t working for him. He kept arguing about it from time to time . One day I just up & asked him Have you got the phone checked out by the store?? He tells me no & I told him to just go get it checked out. A few days later, he goes to the store, the phone gets fixed, all it needed was an update.

If not many of you know, over a a year ago, I used to work as a lab trainer for sprint customer service. Although Im long gone, I still respect the people that work there. But I just wanted to share some things that I learned that might help some people out:

Read your manual. Some of us have it where we just get it right out the box & play w/ it, but there may be things you don’t know of that phone.

READ YOUR BILL!!! I remember I had a lot of people call about why their bill was high when they had their bill sent to them all along. If you decide to get your bill through email or you want go paperless, its still your responsibility to know how much you owe & the company was more than happy to give you that breakdown in writing

If you ever start your service for the first time, you may see that the bill is high & you see part of the bill & a month in advance. Think of it like rent for an apartment, usually there will be a pro-ration charge & you may be paying a month in advance each month

If you have multiple lines, pay attention to who uses the phones on your account. I remember I had one woman who tried to argue w/ the phone company because her child in college downloaded games w/o her knowing, which brings me to………

If you have kids w/ cell phones on your plan, PLEASE watch them, and if you see charges on their phone #, hold them accountable, don’t blast the phone company.

If you have insurance on your phone, its like auto insurance, you might have a deductible, cost depending on the phone. I remember that the higher price phone may require an Affidavit or proof you went to the police, some people may get mad about that, but why would you not want to go to the police about a stolen $400-500 phone???

If the store tells you to call the phone company’s service to receive a credit, chances are they are just trying to wash their hands. Most of the time the store has the ability to give you that credit at the store, they just don’t want the credit to go against them. Usually there is a communication gap between The store, telecommunications, and customer service. If any of the 3 promises you something, remember to get their names & if they say that someone else is going to give it, ask them why they cant do it & you might need to talk to their manager for promising something they themselves cant give you

I Highly recommend testing out phones at the store before you decide to buy online or over the phone

If something does happen to your phone, CALL ASAP, the phone company may help w/ the problem, yet may not take responsibility for the time you waited to call a problem in.

Finally, make sure you research the service before you actually take it. People often will say their service is bad yet they will love their phone, almost like being in a relationship w/ a bad person but you sticking around because of the good sex. Be honest w/ yourself, if you can’t afford the service, go prepaid. Its better to have a prepaid phone that’s gonna stay on than it is to have a big time company cut you off at anytime.

But I do respect the people that do customer service over the phone, even when some outside people say they bad sometimes. And some people dont even know what these people go through. Did you know that usually when a new phone comes out, the company may train the reps in one day, yet the rep may never even get to touch the new phone?? The company's "logo" was The Only Thing Constant is Change" yet I saw because they changed their minds about a lot of things & not much was in concrete. Although I left, some of the people there was just on my mind. Have a nice day............